Orders

Once your order ships, you'll receive an email with a tracking number and link.
You can also view tracking information in your account under Order History.
Click on any order to see its current status and estimated delivery date.

Orders can be modified within 1 hour of placement if they haven't started processing.
Go to Order History, find your order, and click "Modify Order." After 1 hour or once
processing begins, changes are no longer possible.

Orders can be cancelled before they ship. Go to Order History and click "Cancel Order"
on the order you wish to cancel. Once an order has shipped, you'll need to initiate
a return instead.

Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) and
overnight shipping options are available at checkout for an additional fee. Print-on-demand
items may take an additional 2-3 days for production.

Currently, we ship to the United States, Canada, and select international destinations.
International shipping times vary by location (typically 10-21 business days). Additional
customs fees may apply and are the responsibility of the recipient.

Sign in, open Orders, and choose the order you need. The order page has an invoice
you can download, itemising what you bought, what you paid, and the seller's details —
which is what expense claims and tax records generally want.

No — the invoice is produced once payment goes through, because until then there is
nothing to invoice. Checkout shows you the full breakdown of items, quantities and
totals before you commit, and that is what to work from in the meantime.

If you need a formal quote or a purchase order first, contact the seller directly —
that is between you and them rather than something the platform issues.