Donations

Tax-deductibility depends on the organization's 501(c)(3) status. After your donation,
you'll receive a tax receipt indicating the deductible amount. Consult a tax professional
for advice specific to your situation.

During the donation process, check "Make this a recurring donation" and select your
preferred frequency (Monthly, Quarterly, or Annually). You can manage, pause, or
cancel your recurring donation at any time from your account.

Yes! During checkout, check the "Make my donation anonymous" box. Your name won't
be displayed publicly, though we'll still have your information for tax receipt
purposes.

Payment processing incurs a small fee (typically 2.9% + $0.30). By choosing to cover
the fee, you ensure that 100% of your intended donation amount goes to the organization.
This is optional but greatly appreciated.

Log in to your account and go to "My Donations." Find your recurring donation and
click "Cancel." Your donation will stop at the end of the current billing period.
You can restart it at any time.

A donation campaign is a focused fundraising initiative with its own page, goal, and
timeline. Organizations create campaigns for specific purposes like building renovations,
emergency relief, or annual fund drives. Each campaign has a dedicated page where you can
see the progress toward the goal and make a donation.

Yes! Visit the organization's campaign page to see all active campaigns. Click on any
campaign to view details and make a donation. You can choose from preset amounts or enter
a custom amount. Campaign donations go directly toward that specific initiative's goal.

Refund policies are set by each organization. Contact the organization directly to
request a refund. If approved, the refund will be processed back to your original
payment method and you'll receive an updated receipt.

If a payment fails, your recurring donation will be marked as "Past Due." You'll
receive an email notification about the failed payment. Log in to your account and
go to Recurring Donations to update your payment method or restart the donation.

Annual giving statements are available through your account. The organization can
also generate and email your annual statement directly. The statement includes all
donations for the tax year with receipt numbers and the organization's tax-exempt
information (if applicable).

Yes! Go to Account > Recurring Donations and find the cancelled donation.
Click Restart This Donation to see the reactivation page with your original
amount and frequency. Confirm to start a new subscription.

Yes, if the organization has a point-of-sale system set up, staff can accept
donations in person. You'll receive a receipt just like an online donation, and
your gift will appear in your donation history if your email is provided.

Yes! Organizations can change the "Donation" and "Donor" labels in their account
settings. For example, a church might use "Offering" and "Member", or a school might
use "Contribution" and "Supporter". These custom labels appear on the donation form,
checkout, campaign pages, POS screens, and email receipts.