Managing Your Email Subscriptions
This guide explains how to control the emails you receive from organizations on Equipoise.
Understanding Email Types
Organizations on Equipoise can send you two types of emails:
Marketing Emails (You Control)
- Newsletters and updates
- Promotional offers
- Event announcements
- Organization news
You can unsubscribe from these anytime.
Transactional Emails (Based on Your Actions)
- Order confirmations
- Receipts and invoices
- Ticket deliveries
- Donation acknowledgments
- Shipping notifications
These are sent when you make purchases and cannot be unsubscribed from.
How to Unsubscribe
Method 1: Email Footer Link (Easiest)
Every marketing email includes an Unsubscribe link at the bottom. Click it to instantly stop receiving marketing emails from that organization.
Method 2: My Connections
- Log into your account
- Go to My Connections
- Find the organization
- Click Communication Preferences
- Toggle off email subscriptions
Resubscribing
Changed your mind? You can resubscribe by:
- Clicking the resubscribe link on the unsubscribe confirmation page
- Signing up again on the organization's website
- Updating preferences in My Connections
Per-Organization Control
Each organization has separate subscription settings:
- Unsubscribing from Organization A doesn't affect Organization B
- You can be subscribed to some organizations and not others
- Your preferences travel with you across the platform
What Organizations See
When you unsubscribe:
- Organizations cannot override your preference
- They can still see your transaction history
- They can still send transactional emails for purchases
- They cannot send you marketing emails until you resubscribe
Troubleshooting
Still receiving emails after unsubscribing?
Wait 24 hours: Some emails may already be queued.
Check the sender: Is it a transactional email (order confirmation, receipt)?
Multiple organizations: You may be subscribed to other organizations.
Contact support: If issues persist after 24 hours, email support@equipoi.se.