Adding Parking or Other Add-Ons to an Existing Order
Some events sell add-ons beside their tickets — a parking pass, a camping spot,
a meet & greet. They appear under their own Add-ons heading when you buy tickets.
Add-ons are not tickets
An add-on gets you the thing it names. It does not get you through the door, and
it is not a seat. Your confirmation email lists add-ons separately from your tickets
and marks them "not valid for entry", so you always know which is which.
Present an add-on wherever it is redeemed — at the car park, at the campsite — not at
the main entrance.
Why some add-ons need a ticket
If an organizer has marked an add-on as requiring admission, you will see
"Requires an admission ticket for this event" beside it. Parking for a show you
are not attending is rarely what anyone means to buy, so we ask for the ticket.
You can satisfy that in any of three ways:
- put a ticket for the same event in your cart alongside it,
- add it to an order you already placed (below), or
- sign in, if you already hold a ticket for that event — it unlocks on its own.
Not every add-on is restricted. An organizer can sell one with no ticket required,
and then it can be bought by itself.
Adding one to an order you already placed
Bought your tickets and only later remembered the parking? You do not need to buy a
second ticket.
If you have an account
- Go to Account > Orders
- Open the order with your tickets
- Find Add to this order — it lists the add-ons still available for that event
- Click Add to this order beside the one you want
- Complete checkout
If you checked out as a guest
Use the order-tracking link in your confirmation email. The same Add to this order
section appears there, and the link is all the proof of purchase we need.
What happens to your original order
Nothing. The add-on is billed as a separate order with its own order number and
its own confirmation email — which names your original order, so the two are easy to
match up. Your first order is never re-charged or altered.
Refunds
Refunding a ticket does not automatically refund an add-on that was bought with
it. They are separate purchases, and you may still want the parking. If you want an
add-on refunded too, ask the event organizer.
Troubleshooting
| What you see | What it means |
|---|---|
| "Requires an admission ticket for this event" | Add a ticket to your cart, or sign in if you already hold one |
| No Add to this order section | That event has no add-ons left to sell, or your order has no ticket for it |
| The event has already happened | Add-ons can only be bought for upcoming events |
| "That order does not include a ticket for this event" | The tickets on that order were refunded or voided |